The Department is pleased to announce that every Wednesday between now and June 27th the Licensure Call Center will open at 8:00 AM. The Licensure Call Center is typically open each business day from 9-12 and 2-5 and this additional hour of service should help increase access at a time when our volume begins to increase. The Call Center receives an average of 990 calls per week but we are entering a period when the volume typically surpasses that average. So far this year, the average wait for an answered call in the Licensure Call Center is just 106 seconds.
DESE’s Brian Devine announces increased hours for the Licensure Call Center
